Useful Information & Tips

How-to: Modify which Outlook folders are synchronized to my Blackberry?

From the Home Screen: Scroll to Messages then click the track wheel/ball or press the "return" key.
In messages, press the menu key and scroll to Options then click the track wheel/ball or press the "return" key.
Scroll to Email Settings then click the track wheel/ball or press the "return" key.
Press the menu key.
Scroll to Folder Redirection then click the track wheel/ball or press the "return" key.
Expand sub folders using the track wheel/button or by pressing the space key.
To add or remove a folder for redirection, use the track wheel/button or the space key to add and remove a check mark from each available folder.
When you are done, click the "escape" key and select Save.

How-to: Modify Security Timeout?

From the Home Screen: Scroll to Settings then click the track wheel/ball or press the "return" key. Scroll to Options then click the track wheel/ball or press the "return" key.
Scroll to Security Options then click the track wheel/ball or press the "return" key.
Scroll to General Settings then click the track wheel/ball or press the "return" key.
Modify the Security Timeout value.
When you are done, click the "escape" key and select Save.
The security password feature cannot be disabled.

What attachment types can be open, by default, on the Blackberry?

.ZIP
.HTM
.HTML
.DOC
.DOT
.PPT
.PDF
.WPD
.TXT
.VCF
.XLS
.BMP
.GIF
.JPG
.PNG
.TIF
.WAV (81xx, 83xx, and 88xx models only)

Message Reconciliation/Synchronization between Outlook and Blackberry doesn't seem to be working properly?

Troubleshooting: Open "Messages" from the home screen > Click the track wheel > select "Reconcile Now." If your changes synchronize, reconciliation is working correctly.

Potential Issues

Synchronization of deleted and modified items on either the Blackberry or in Outlook may take up to 45 minutes to occur (with the exception of new, incoming messages).
If you delete messages in Outlook and immediately empty your Deleted Items folder, synchronization of those deleted items to your Blackberry device will NOT occur.
By default, only you’re Inbox, Sent Items, and Deleted Items folders are synchronized. See the "How-To" above to modify which folders are synchronized.
In order for synchronization to occur, the following options must be set for Email Reconciliation:
From the home screen, select the Messages icon and click the track wheel.
In messages, click the track wheel and select "options" from the menu and click the track wheel.
Select "email reconciliation" and click the track wheel.
Delete On: Mailbox & Handheld
Wireless Reconcile: On
On Conflicts: Mailbox Wins
When you are done, click the "escape" key and select "save".